Shipping Policy

Order Processing
All orders are processed within 1-2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to customs processing, weather, or other factors outside our control.

Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update.

Customs, Duties & Taxes
Lorella Home not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Lorella Home is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Lost or Stolen Packages
Lorella Home is not responsible for lost or stolen packages once marked as delivered by the carrier. If you have questions or concerns, please reach out to us at lorellahomesupport@gmail.com

Contact Us
If you have any questions about our Shipping Policy, please contact us at lorellahomesupport@gmail.com